Consumer Forum Fines Britannia ₹60k for Underweight Biscuits

In a recent ruling, the District Consumer Disputes Redressal Commission in Thrissur, Kerala, ordered Britannia Industries and a local bakery to pay ₹60,000 in compensation for selling biscuit packets that weighed significantly less than the declared weight. This landmark decision underscores the importance of accurate product labeling and consumer rights.

Significant Shortfall Detected

The case involved Britannia Nutri Choice Thin Arrow Root Biscuits, which were sold as 300-gram packets but actually weighed only 248 grams, a 52-gram deficit. The Commission, led by President C T Sabu and members Sreeja S and Ram Mohan R, identified a clear violation, noting the drastic shortage in net weight.

Consumer’s Quest for Justice

George Thattil, the complainant, purchased the biscuits from Chukkiri Royal Bakery, believing the weight printed on the packaging. Upon discovering the discrepancy, he reported the issue to the Assistant Controller with the Flying Squad of Legal Metrology in Thrissur, which confirmed the shortfall. George then approached the Consumer Commission seeking redress for financial, physical, and mental losses due to this deceptive practice.

Legal Findings and Consequences

Despite being served notices, both Britannia and the bakery failed to respond, leading the Commission to proceed ex-parte. The Commission determined that the companies had engaged in unfair trade practices, violating the Consumer Protection Act and the Legal Metrology Act, 2009. The deceptive act was seen as an exploitation of consumer rights.

Compensation and Future Actions

The Commission directed Britannia and the bakery to pay ₹50,000 in compensation to George and ₹10,000 towards his litigation costs. Additionally, the Controller of Legal Metrology of Kerala was instructed to conduct a statewide investigation to ensure compliance with net quantity standards for packaged goods. This ruling serves as a stern reminder to manufacturers and sellers about the critical importance of honest labeling and consumer protection.

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